Most of us have been taught that verbal communication is only oral communication, which is when we speak to one another. From chapter 2 we can learn that written communication is also part of verbal communication, as well as sign language. What is not part of verbal communication are the gestures, body language, when we laugh, cry or cough, these denominations are part of non-verbal communication. The difference between spoken communication and written communication is that spoken communication tends to be informal, while written communication is more formal. From personal experience I have to say that I have been mistaken all my life, thinking that verbal was kind of a synonym of speak and that is why I thought that verbal communication only involved spoken communication. When it comes to how we are supposed to talk, it’s very difficult to be formal. I work in customer service which involves a lot of oral communication. I have to say that people are very informal when it comes to speaking no matter where they come from. For example most customers use a lot of words such as “sum instead of something” or say “She do instead of she does.” In my head I am always “judging” people when they talk in that way due to the fact that I know that they are speaking in a very particular way that I sometimes don’t understand because I am not used to it but I am open to get to know the different ways in which people express themselves.